Shipping Designed to Keep Things Simple

We want ordering from our store to feel convenient and predictable. Our shipping policy explains how orders are prepared, when they are generally dispatched, how long delivery may take, and what to do if a package is delayed.

We provide free worldwide shipping with no minimum purchase requirement. Our goal is to make delivery straightforward while giving customers a realistic understanding of the time involved.

Shipping estimates are provided for planning purposes. Actual delivery may vary depending on the destination, carrier operations, customs procedures, weather, and other circumstances outside our control.

Order Processing Time

Orders are generally dispatched within one to three business days.

Processing includes the operational steps required to prepare an order for shipment. The time needed may vary depending on order volume, product availability, payment confirmation, and other practical considerations.

Business days exclude weekends and applicable non-working days. An order submitted during a busy period may require additional handling time.

The dispatch estimate is separate from the delivery estimate. A confirmation that an order has been received does not necessarily mean the package has already left our fulfillment process.

If you have questions about the status of an order, keep your order confirmation available and visit our Contact Us page for assistance.

Estimated Delivery Time

Estimated delivery is six to twelve business days after dispatch.

This is an estimate rather than a guaranteed delivery date. Some shipments may arrive sooner, while others may take longer because of carrier delays, customs processing, transportation disruptions, weather, or other external circumstances.

The destination and the route used by the shipping provider can affect transit time. During periods of high shipping volume, additional handling time may also be necessary.

We encourage customers to allow for the full estimated delivery window before treating a shipment as delayed. If the estimate has passed and the package has not arrived, contact us with your order reference so we can review the available information.

International Delivery and Customs

We offer worldwide shipping. Delivery procedures may differ depending on the destination and the carrier responsible for the shipment.

All duties and customs charges are included under our stated shipping terms. Customers are not required to meet a minimum purchase amount to qualify for free worldwide shipping.

Although the applicable duties and customs charges are included, customs procedures and local transportation requirements may still influence the movement of a package. These processes can affect delivery timing even when no additional customs payment is required from the customer under our shipping terms.

If a carrier requests information to complete delivery, follow the carrier's verified instructions and contact us if you are unsure how the request relates to your order.

Shipping Information at Checkout

Please review your shipping information carefully before completing checkout.

The recipient name, delivery address, postal code, and other required details should be accurate and complete. Missing apartment numbers, incorrect postal codes, or other address errors may cause delays or prevent successful delivery.

If you discover an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed after processing or dispatch has begun.

If a shipment has already entered the carrier network, any requested change may depend on the carrier's procedures and available options.

Shipment Confirmation and Tracking

Where shipment tracking is available, retain the relevant shipping confirmation and use the supplied tracking information to review progress.

Tracking updates may not appear immediately after dispatch. A carrier may need time to register the package, transfer it between facilities, or update its tracking system.

A temporary lack of movement in tracking does not always mean that a package is lost. Shipments can travel between locations without frequent public updates.

If tracking remains unclear or the estimated delivery window has passed, contact us with your order reference and any available tracking information. We will review the details and explain what can be done next.

Delayed Shipments

We understand that a delayed package can be inconvenient, especially when you are expecting a particular product.

Delivery delays may occur because of carrier congestion, transportation interruptions, severe weather, customs processing, address verification, or other events outside our direct control.

If your package has not arrived within the estimated delivery window, check the latest tracking information first if available. Then contact us and provide your order reference, destination details relevant to the shipment, and any updates you have received.

We will review the information available and help identify the appropriate next step. The options may depend on the shipment status and the information supplied by the carrier.

Incorrect Addresses and Failed Deliveries

Customers are responsible for reviewing the delivery information provided at checkout.

An incomplete or incorrect address may cause a shipment to be delayed, returned, or delivered unsuccessfully. If you notice an error before dispatch, contact us promptly to ask whether it can still be corrected.

If a delivery attempt fails, review any notice supplied by the carrier. Additional steps may be available depending on the carrier's procedures and the destination.

Please contact us if you need help understanding a delivery issue. We will review the order details and provide guidance based on the information available.

Packages Marked as Delivered

If tracking indicates that a package has been delivered but you cannot locate it, first check the delivery address and any available carrier delivery details.

Where appropriate, check with household members, building reception, or another person who may have accepted the package. Also review any delivery location information provided by the carrier.

If the package remains missing, contact us with your order reference and the tracking status. We will review the information and explain the next steps.

A delivered status is useful information, but the circumstances of a missing package may require additional review before a resolution can be determined.

Damaged Packages

If a package arrives with visible damage, inspect the contents carefully and retain the packaging where practical.

If a product is damaged, contact us with your order reference and a description of the problem. Photographs of the package and affected product may help us assess the issue.

Please follow the guidance provided by our customer service team before discarding relevant packaging or sending an item elsewhere.

We will review the available details and explain the applicable options under our customer service and refund policies.

Shipping Costs and Order Requirements

Our standard shipping offer is free worldwide shipping with no minimum purchase requirement.

All duties and customs charges are included under our stated shipping terms. Customers should review the checkout summary and the applicable policy information before completing a purchase.

If you believe a shipping charge has been applied incorrectly, contact us with your order reference and a description of the charge. We will review the information and clarify the applicable terms.

Contact Us About Shipping

If you have questions about dispatch, delivery estimates, tracking, address corrections, or a delayed shipment, please visit our Contact Us page.

Include your order reference and any relevant tracking details. We will review your question and help you understand the appropriate next step.

We appreciate your patience when shipping involves circumstances outside our control. Our aim is to keep the process transparent and provide helpful guidance from dispatch through delivery.